Customer Service Contact Details

We're here to help with any questions or concerns you may have. Feel free to reach out to us through any of the following methods:

Return Policy and Process

We want you to be completely satisfied with your purchase. If for any reason you're not, we offer the following return options:

Return Window: You can return any item within 30 days of the delivery date.
Condition: Items must be returned in their original condition, including all packaging and accessories. Opened or used items are not eligible for returns unless they are defective.
Return Process:

Initiate a Return: Contact our customer service team at 06 46030607 to start the return process. Please provide your order number and reason for the return.
Return Authorization: Once your return is approved, we will provide you with a Return Authorization Number and instructions on how to send your item back.
Shipping: Pack your item securely and ship it to the address provided. We recommend using a trackable shipping method. Return shipping costs are [Indicate if they are the customer's responsibility or if you provide a prepaid label].
Inspection and Refund: Once we receive your return, we will inspect the item(s). If the return is approved, we will process your refund within 5-7 business days.

Refund and Dispute Policy

Refunds: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.
Disputes: If you have any issues with your purchase, please contact us first to resolve the matter. We are committed to addressing any concerns promptly. If a resolution cannot be reached, you may escalate the dispute through your payment provider.

Cancellation Policy

Order Cancellations: If you wish to cancel your order, please contact us immediately at 06 46030607. Orders can be canceled if they have not yet been shipped. Once an order has been dispatched, it cannot be canceled and must be processed as a return.
Custom Orders: Custom or personalized orders cannot be canceled once production has begun.

Legal or Export Restrictions

Please be aware of the following restrictions:

Restricted Items: Some items may be subject to legal restrictions or export regulations. It is the customer's responsibility to ensure compliance with all applicable laws in their country or region.
International Shipping: We ship worldwide, but please note that certain countries may have restrictions on the import of vinyl records or other related products. Customers are responsible for any customs duties, taxes, or import fees associated with their order.

Terms and Conditions of Promotions

Promotions are subject to the following terms:

Eligibility: Promotions are available for a limited time and may be subject to specific eligibility criteria (e.g., new customers, minimum purchase amount).
Exclusions: Promotions cannot be combined with other offers, discounts, or promotions unless stated otherwise.
Expiration: Each promotion has an expiration date, after which it will no longer be valid. Expired promotions cannot be applied to past or future orders.
Misuse: We reserve the right to cancel or modify promotions at any time if we believe they are being misused or abused.
Refunds on Promotional Items: If a promotional item is returned, the refund will be adjusted to reflect the promotional price, and any free or discounted items received as part of the promotion must also be returned.